Service Desk Supervisor – £35,000 – Bristol/Swindon
Peaple Talent has partnered with an established retail business who are looking for a new Service Desk Supervisor.
Job Brief:
Reporting to the Service Desk Manager, the Service Desk Supervisor will be responsible for oversight of a small team of Analysts whilst also providing technical support. This will include KPI and SLA management, 1-2-1’s, and mentoring and coaching of junior staff.
The successful candidate will be an experienced 2nd Line Engineer with broad exposure across the Microsoft stack. An understanding of telephony technologies and experience of learning bespoke software is also important.
This role can be based out of Bristol or Swindon with frequent travel between the two sites.
Profile:
The ideal candidate will have the following;
* Experienced 2nd Line Engineer who can act as an escalation point for junior team members
* Excellent knowledge of service desk processes and metrics, including KPI, SLA, reporting
* Good understanding of M365 suite, including SharePoint and Teams
* Understanding of telephony technologies, such as Avaya or Mitel
* Proactive team player who enjoys helping others
* Driving licence and able to drive between Bristol and Swindon sites.
Salary & Benefits:
* £30,000 - £35,000
* 25 days holiday allowance plus bank holidays
* Private healthcare
* Pension
* Pluralsight training
Interested? If you feel this role is a good fit to your requirements, then this could be the opportunity you need! Click the ‘Apply now’ button and send through your CV so we can consider you for first round of interviews.