Position Job Title: Property Portfolio & Villa Rentals Manager (Italy team)
Start Date: ASAP
Employer: N2S Italia Ltd
Type of Contract: Full-Time
Base Salary per Annum: to be discussed, depending on experience
Bonus: up to 20% of the Gross Salary
Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)
Probation Period: 3 months
Working place: working from home / remote
Working days:
Monday to Friday
In high season (June to September) it might be required occasionally to assist with urgent matters on weekends
TASKS:
Product:
* Constant research of new private properties and villas to be added to our N2S Villas portfolio.
* Understanding and developing the N2S vision, taste and philosophy in the selection of new properties.
* Site visits for quality check and bounding with villa owners and/or villa managers.
* Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.
Admin:
* Working along the Admin & Product team to constant update of all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions…
* Liaise with the IT dep to upload new villas online.
* Making sure we have from each villa the crucial details needed for quotations and travel/booking documentations.
* Clean and improve database.
* Uploading all villa bookings on company's softwared TourWriter, TravelKey & AXUS.
Sales / Customer Care:
* Villa Rental Requests: managing all Villa rental requests starting from receiving enquires from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience.
* Designing itineraries: creating detailed itineraries including experiences, transportations, private celebrations, and additional services for the duration of the villa stay.
* Facilitating Communication: liaise with villa manager and/or owner providing clients details, dietary preferences, eventual chef services etc. organizing a smooth check-in and top-notch stay.
* Ensuring all requests/follow-ups are sent on time
* Ensuring high level of service to B2B agents partners
* Ensuring Client Satisfaction: staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience.
* Enhancing the Experience: going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.
Others:
* Support the CEO, COO and CFO in daily tasks if required.
REQUIRED:
* Minimum 2 years experience in short term real estate or luxury travel industry
* Professional English speaking and writing
* The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with good taste.
* Great communication skills
* London, Italy or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).
Please send your cover letter and CV to info@n2sitalia.com copying-in tom@n2sitalia.com