Customer Service Executive - £26,500 - office based Mitchledean, Gloucestershire Global CTS Recruitment is working with an innovative financial services provider who provide a range of solutions to help them run successful and profitable businesses. They are looking for a strong Customer Services person to join their team of 8 and a wider team of 34. As the Customer Service Administrator you will be responsible for existing customers, retention and offering support and advice through proactive and positive relationship management. You will be responsible for onboarding new customers to the business who have already been through the sales process so this is a role that will use your strong communication and relationship building skills to the full. Key Responsibilities Account Management Manage the inbox and respond appropriately to queries raised by customers Support front office systems with regards to customer queries and provide training if required Ensure a smooth and successful handover from sales for new customers onboarding Deliver new customer introduction build rapport and educate customers about the business process and ways of working Continue to deliver training and education until confident the customer is self-sufficient Proactively manage customers to ensure risk is kept to a minimum Become the customers “trusted advisor” and identify future opportunities to add value to the account and increase spend and retention of the customer General Escalate any concerns raised in the operation of these processes to Manager Actively share ideas about how to reduce waste, increase productivity and improve the business for Partners Contribute at team meetings and be willing to always support the team Agree objectives and a personal development plan with manager Find ways to reduce the companies impact on the environment and be part of the local community Skills and Requirements Relationship building and management High customer service skills Ability to communicate well with own team and throughout organisation Take ownership of resolving issues Works well under pressure and tight deadlines Accuracy and attention to detail Drive and tenacity to deliver excellent standards and customer service No terminology used in this job description is intended to discriminate against a person’s age, race, religion, gender, marital status, colour, disability or sexual orientation. Each candidate is only assessed on their merits, qualifications and abilities to perform the duties of the job described above. In submitting your CV to Global CTS Ltd via email, social media, our website (general submission or vacancy application) or to a Global CTS vacancy via a jobs board you imply consent for Global CTS to process your personal data for the purposes of considering your suitability for vacancies and provision of work-finding services. We will never pass o your CV/details without receiving prior permission from yourself