Main area: IT Support and Technical Implementation
Grade: NHS AfC: Band 6
Contract: Permanent
Hours:
* Full time
* Flexible working
37.5 hours per week (Additional On Call requirement)
Job ref: 319-6723905JN
Employer: Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Employer type: NHS
Site: Northumbria Healthcare Manufacturing and Innovation Hub
Town: Seaton Delaval
Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Closing: 13/11/2024 23:59
Technical Implementation Specialist
NHS AfC: Band 6
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
* Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
* Support and connection through a variety of Staff Network groups
* A range of flexible working opportunities
* Generous annual leave and pension scheme
* Access to lease car and home electronics scheme (qualifying criteria applies)
* Opportunities to improve your professional development through our vast training programmes
* On-site nursery places via salary sacrifice
* Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community, we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million-pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.
An opportunity has arisen for a Technical Implementation Specialist to join the Digital and Data Services Team at Northumbria Healthcare NHS Foundation Trust.
Working as part of the Desktop Implementation Team, you will be responsible for the scoping and deployment of a range of end user facing technologies and applications. The post will be based at the Manufacturing and Innovation Hub premises in Seaton Delaval, providing support for new IT hardware and systems. While primarily based at Seaton Delaval, you will be required to travel to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.
Main duties of the job
You will have recent and comprehensive experience in installing and supporting the use of IT hardware, software, and other specialist equipment in a corporate environment. You will have experience of providing customer-focused support service to end users, including complex problem-solving and resolution. The successful candidate will be able to manage their workload to deliver in line with project expectations as well as meeting the response and resolution targets of all incidents within the Service Level Agreement.
You will be able to demonstrate specialist knowledge of the processes involved with providing a technical IT service, covering device management, server and networking knowledge as well as showing a commitment to learning and self-development of your skills and knowledge.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
Detailed job description and main responsibilities
The Technical Implementation Specialist role is focused on the deployment of new technologies and supporting processes to the workforce and supporting the effective handover of these into BAU operations.
The role is responsible for maintaining the IT systems required to support a consistent and improving end user experience while ensuring a secure and stable environment on which this is built.
Acting as a technical lead for IT projects, the post holder will manage their own workload effectively to meet deadlines, liaise with third parties regularly, troubleshoot complex issues and support both IT teams and service users in their use of technology.
Person specification
Qualifications
* Degree in an IT-based subject which incorporates elements of practical hardware and software support or service delivery or equivalent knowledge and experience gained in a working environment
* Certification/accreditation in specific IT products or technologies, such as MS Azure
* Certification/accreditation in appropriate service delivery skills, such as Prince2
Experience
* Experience of supporting IT in a large complex organisation
* Previous NHS Experience
* Experience of IT inventory management.
Knowledge
* Specialist knowledge of the processes involved with providing a technical IT service
* Knowledge of Windows Server products, Group Policy management and networking fundamentals
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the workplace (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Positive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Employer certification / accreditation badges
Name: Thomas Smith
Job title: Technical Implementation Team Leader
Email address: thomas.smith@northumbria-healthcare.nhs.uk
Telephone number: 07973762018
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