Job summary
Thursby Surgery is looking to expand it's team so we are looking for two Medical Receptionists to join our Thursby Surgery and our new Branch Surgery, Daneshouse.
The roles are for 25 hours per week over 5 days (Monday - Friday) on a shift pattern of earlies and lates between the hours of am to
Main duties of the job
We are looking for two enthusiastic, hard working, motivated and pro active individuals to join our ever growing Practice.
The successful candidates will receive, assist and direct patients in accessing the appropriate services or healthcare professional in a courteous & efficient manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Excitingopportunity to join an innovative, forward thinking Practice to become anintegral part of a diverse clinical team delivering care to our 8,600registered patients.
ThursbySurgery is based on two sites approximately 1 mile apart and our clinical teamcurrently includes GPs, Advanced Nurses Practitioners, a Practice Pharmacy Technician, Practice Paramedic, Practice Nurses, Nurse Degree Apprentices, GPS's, Trainee Nurse Associate and Phlebotomists. There isa strong team atmosphere and a focus on continuous development throughout thesurgery.
Wework as part of a Primary Care Network which provides health care for apopulation of 60k, we have developed close relationships with the Community andvoluntary sector providers and we hold regular MDT meetings that are at theheart of collaborative working.
Weare looking for enthusiastic and autonomous working candidates to join ourhighly skilled, friendly team.
Job description
Job responsibilities
Reception Duties
1. Implement office procedures and work in accordance with written protocols
2. Receive patients, consult with members of practice team
3. Process appointment requests for appointments from patients by telephone and in person.
4. Use EMIS Web Clinical System to process requests for appointments and visits
5. Act as a care navigator in directing callers to the appropriate healthcare professional.
6. Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.
7. Enter requests for home visits ensuring to carefully record all relevant details and referring to duty doctor where necessary.
8. Deal with general enquiries, explain procedures and make new and follow-up appointments.
9. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
10. Handle completed repeat prescriptions to patient and checking names and address.
11. Registrations of new patients computer data entry and medical records.
12. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
13. Process patients changes of address computer data and medical records
14. Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts.
15. Ensure a working knowledge of telephone system during and after hours
16. Respond to all requests and queries from patients, team members and associated healthcare agencies
17. Ensure building security have thorough knowledge of doors/windows/alarm
18. Input and extract patient information to and from the EMIS Web Clinical System as required.
19. Take messages and pass on information in a timely and appropriate manner
20. Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.
21. Scan and photocopy as required
22. Have working knowledge of telephone system, during and after hours
23. Process and distribute incoming and outgoing mail
24. File and retrieve paperwork update as necessary
25. Clear and re-stock consulting rooms as required
26. Keep the reception area, notice-boards and leaflet dispensers updated, tidy and free from obstructions and clutter
27. Inform line manager of low stock levels stationary or other supplies
28. Be able to cover all reception positions as necessary to meet the needs of the practice
29. Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions for which developed appropriate training will be provided.
Other Responsibilities
30. The listed duties and responsibilities are not exhaustive and remain subject to change
31. A staff rota is developed in advance and this may include early starts (7am), late finishes (8pm) and/or Saturday mornings over both sites.
32. All Staff are expected to attend mandatory training and meetings as required
Person Specification
Qualifications
Essential
33. Good standard of general education
34. GCSE Mathematics and English (Grade C and above)
Experience
Essential
35. Practical experience of working with others
36. Practical experience of working with the general public or patients in a customer care role
Desirable
37. Experience of work in a healthcare setting.
Skills
Essential
38. Good keyboard skills
39. Computer literate, use of Microsoft packages, email and the internet.
40. Excellent communication skills (written and oral)
41. Ability to complete tasks within timescales
42. Interpersonal skills
Attributes
Essential
43. Remains calm under pressure
44. Adaptable and Flexible
45. Ability to work as part of a Team
46. Pleasant and articulate
47. Hard working, reliable and resourceful
48. Self-motivated with the ability to work without direct supervision.
49. Ability to multi-task
Knowledge
Desirable
50. Knowledge of medical terminology
51. Awareness/experience of the EMIS Web clinical system.