Diamond Search Recruitment are delighted to be exclusively representing our client, recruiting for a Customer Care Administrator. Our client, based in Rochester, support customers UK wide with their technical product offering. They boast a number of prestigious brands as clients, and with their technical expertise, strong position in the market, UK & German offices and strength in quality and customer service, this is a great place to work • Join a growing, forward-thinking company that values quality, innovation, and its people. • Work with a product portfolio that’s highly respected in the industry. • Enjoy autonomy in your role, with the support of a collaborative and passionate team. • Be part of a company that rewards effort, initiative, and results. As part of a highly experienced team, this is an opportunity to learn real technical skill and knowledge, both on the job and with training, gaining an industry specific recognised qualification Our client encourages ideas, and this is a fantastic opportunity with great potential to develop your career In this role you will play a critical part in ensuring a seamless customer experience by managing orders, coordinating with internal teams, and maintaining accurate records throughout the order fulfilment process. You will be the linchpin between customers, the production teams in the UK and Germany, and the logistics operations, ensuring that high standards for customer satisfaction and operational excellence are consistently met. Initial company product training will include a great opportunity to spend up to 1 week in Germany Our client offer a competitive salary of £30-35K, a friendly team environment and working hours of Monday to Thursday 08:30-17:00 and Friday 08:30 to 16:00. Responsibilities will include: Order Management: Process incoming customer orders for UK and Germany efficiently and accurately. Input customer data and orders into the system, ensuring all relevant information is complete. Stock and Inventory Coordination: Maintain and update the Sage stocklist, ensuring accurate stock levels and availability.Monitor inventory trends and flag discrepancies or stock concerns to the relevant departments. Internal Communications and Liaison: Collaborate closely with the German office, UK production team, and warehouse colleagues to ensure all customer care operations run smoothly. Customer Service and Support: Respond to customer enquiries by telephone, email, and written correspondence professionally and courteously. Logistics and Delivery Coordination: Monitor delivery schedules to ensure deadlines are met, and proactively communicate with customers if there is a risk of delay. Administrative and Data Management: Maintain an up-to-date customer care database to support internal reporting and customer insight. The ideal candidate: You are a highly organised and methodical individual who thrives in a structured environment. With a keen eye for detail, you enjoy working with processes that support smooth and timely customer order fulfilment. You're a strong communicator, both written and verbal, and confident when liaising across different departments and international teams. You bring a practical understanding of how different functions within a business integrate – particularly customer care, production, and logistics – and you're motivated by creating efficiencies and improving service delivery. Your proficiency in Excel is a strong asset; you are comfortable working with spreadsheets, using formulas, and manipulating data to monitor, report, and drive performance. Ideally, You have previous experience in a similar role within a manufacturing, distribution, or customer service environment. Ideal Skills and Attributes: o Strong working knowledge of Sage (or similar ERP system). o Excellent IT skills o Proven customer service experience in a fast-paced, order-driven environment. o Ability to multi-task, prioritise workload and work to deadlines. o Excellent problem-solving skills and a proactive attitude. o High level of accuracy and attention to detail. What are you waiting for? Apply today Diamond Search Recruitment are acting as an Employment Agency regarding this vacancy