The Stormont Hotel in Belfast has an opportunity for General Manager. The General Manager is responsible for the day-to-day management and development of the hotel and its staff, to enhance and maintain its position as a premier venue within its target markets; contribute to the development of the Hastings Hotels Group as an effective member of the Executive Management Team and reporting to Managing Director, James McGinn. About The Role Key Responsibilities; To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed (performance reviews, development plans, discipline, grievance, etc.) To determine and agree annual budgets, putting in place the appropriate mechanisms to effectively manage costs and all factors affecting the profitable performance of the hotel; ensuring appropriate plans are created, agreed, communicated, implemented and reviewed. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To ensure the fabric, fixtures and equipment of the premises are properly maintained and presented, both inside and out, with the highest standards of cleanliness and housekeeping. To partner with the Group Sales and Marketing teams to promote and market the business; network with existing clients and develop strong relationships to enhance revenue opportunity. To ensure quality standards and procedures are fully implemented and regularly reviewed through out the hotel, and that formal and informal feedback is used to ensure continual improvement. To maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements To create and promote opportunities to develop and enhance effective working relationships within the hotel, the Group and externally. To maintain and strengthen the Groups commitment to having a well presented, well trained and efficient workforce that reflects and affirms the diversity of the community. To identify where resource effort should be placed in order to deliver long term goals and priorities. To find ways and work with other functions to improve customer service delivered by the team. To keep customer service on the agenda, communicating customer service data so that people can see improvements in customer service. To maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements. To liaise with and utilise the support of suppliers and other external contacts as appropriate. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain market position. To ensure an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health, Safety, Fire, Hygiene and Security legislation and other statutory requirements. Any other duties that may be required by a director. Required Criteria Previous senior management experience in Food and Beverage and Accommodation gained within a four star environment. Educated to third level standard Strong interpersonal, communication and presentation skills A results driven approach with the ability to meet/exceed deadlines A strong understanding of financial processes The ability to prioritise, plan, organise and demonstrate attention to detail The ability to inspire others and engage professionally with people Excellent people management skills Excellent sector and business management knowledge Desired Criteria Previous General Management experience within a four star environment A degree in Business Management or Hospitality Skills Needed Customer Relationship Management, Developing Strategic Alliances, Managing Integrated Teams, Operations Management, Removing Obstacles for Teams, Reporting & Communication, Coaching and Mentoring, Budgeting and Forecasting, Legislative Compliance Skills, Monitoring and Reviewing About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary Not disclosed Skills: Customer Relationship Man Developing Strategic Alli Managing Integrated Teams Operations Management Removing Obstacles for Te Reporting & Communication Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary