The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies. We are at the forefront of innovative clinical care, and we challenge boundaries. Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support. We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities. Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future. Job Title : Airdesk Operations Coordinator (Dispatcher) Location : Coventry Airport with occasional travel to other operational sites Reports to : Airdesk Team Leader Hours : 40 hours per week on average, variable 8-hour, 10-hour or 12-hour shifts to provide Airdesk cover when required between the hours of 07:00-02:00. The service operations 365 days a year so there will be a requirement to work occasional bank holidays and weekends. Salary : £30,123 Department : TCAA Operations Purpose The Airdesk Operations Coordinator will be responsible for the effective tasking of The Children’s Air Ambulance when a request is received by Clinical Partner Teams (CPTs). Ensuring information is communicated promptly and effectively throughout TCAA missions, whilst accurately recording data. Providing outstanding service to our patients, NHS teams(CPTs) and flight crews while providing other administrative support to the Airdesk Team Leader and Head of Operations. Relationships Internal: The Airdesk Operations Coordinator will work closely with the Head of Operations, Airdesk Team Leader, Education and Projects Coordinator, Crew Members, Pilots, whilst also supporting interdepartmental relationships with the wider charity functions as and when required. External: The Airdesk Operations Coordinator will work closely with Clinical Partner Teams (NHS specialist transport teams), aviation providers, hospital staff, airport staff, and visitors to TAAS bases. Scope Airdesk Provison Perform day-to-day operational activities of the TCAA Airdesk, to support responsive mobilisation of TCAA aircraft and promote continuous improvement Engage and work cohesively with CPT’s and TCAA Pilots to enhance service delivery Liaise closely with Crew Members and TCAA Pilots throughout TCAA tasks (pre, during and post) Liaise with hospitals, landing sites, airports, ambulance services, police, etc Proactively manage changing proprieties on a daily basis to ensure tasks are completed Communicate effectively and problem solve when issues arise whilst closely liaising with relevant teams Promote positive Crew Resource Management Continuous process improvement and administration activities Ensure Key Performance Indicators within the service are met, whilst providing feedback on breaches Provide statistics and reports on TCAA data Embrace new procedures and changes Raise incident report when required Complete general administrative tasks asrequested by the Airdesk Team Leader and Head of Operations Additional Comply with appropriate Personal Protective Equipment (PPE) requirements Comply with appropriate Infection Prevention & Control (IPC) requirements Adhere to Social Media Policy, always representing TCAA professionally Actively promote the work of TCAA when any appropriate opportunities arise Participate in charity fundraising activities including base visits • Undertake any other duties, which may be reasonably required Person Specification Educated to GCSE level or equivalent in Maths and English, Grace C or above Full UK manual driving licence MS Office Skills Experience of working within a control room environment Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing Knowledge of The Children’s Air Ambulance, its organisational values, and the service It provides Excellent interpersonal skills with the ability to relate to people, listen well, communicate effectively and in a professional manner Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained Ability to multitask Have a high attention to detail and level of accuracy Ability to work under pressure in fast moving situations Be a positive and motivational individual Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime) Be able to effectively manage and prioritise a changing workload Be able to be resilient under pressure and to identify when support is needed for self or others Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. Please note that we reserve the right to close this role early and previous applicants will not be accepted.