As a Customer Experience Trainer, you are responsible for delivering great learning solutions to our business, ensuring our team members are trained and skilled to deal with our customer queries and enabling them to provide outstanding customer service in a call centre environment.This is an exciting opportunity to use your passion and knowledge to engage and develop your colleagues. Sharing your knowledge in areas of the business that are critical in ensuring the delivery of excellent customer service. What you’ll be doing as a Customer Experience Trainer
1. Work as part of a Training team to deliver best in class learning and development solutions to our colleagues, including both technical and soft skills.
2. Support the design of learning content to deliver inductions, bridge skill gaps and develop talent.
3. Deliver learning using a range of techniques including structured classroom delivery, facilitation, coaching, mentoring, video, audio, and online tools.
4. The ability to provide constructive, timely feedback in order to improve performance, including behaviours.
5. Have experience working within a customer-led environment with constantly changing priorities.
6. Strong knowledge of Learning and Development principles and practices.
7. Excellent communicator with a passion to share your knowledge with others.
8. Support and steer the design development of learning content to deliver induc...