Role OverviewThe Cloud & Infrastructure Engineer designs, implements, and maintains cloud and infrastructure services, focusing on efficiency, reliability, security, and performance. Key responsibilities include managing cloud environments, network topology, next-gen firewalls, and security platforms. The role involves deploying and operating cloud-based services, optimizing costs, and automating tasks. Additionally, the engineer mentors team members and provides 3rd line technical support.Key Responsibilities
* Cloud Management: Provision, configure, and maintain cloud resources.
* Performance Monitoring: Implement monitoring solutions and optimize performance.
* System Reliability: Ensure high availability and data integrity through proactive measures.
* Incident Management: Resolve major incidents and conduct root cause analysis.
* Security & Compliance: Implement security best practices and ensure compliance.
* Disaster Recovery: Design and implement DR plans.
* Automation: Create and maintain automation scripts for consistency.
* Collaboration & Documentation: Work with cross-functional teams and maintain documentation.
* Cost Optimization: Analyze cloud usage and identify cost-saving opportunities.
* Continuous Improvement: Stay updated with the latest technologies and propose enhancements.
* Onboarding & Integration: Assist with IT due diligence and integration of new firms.
* Technical Support: Provide 3rd line support and accurately record issues and resolutions.
Personal Profile
* Understand business impact of IT and prioritize accordingly
* Work well under pressure and provide excellent customer service
* Organized, proactive, and analytical approach
* Motivated to learn and develop
* Adaptive with a positive attitude
Job Requirements
* Exceptional customer service skills
* Minimum 3 years of relevant experience
* Full UK driving license and suitable transport with business insurance
* Ability to manage and prioritize workloads
* Strong troubleshooting skills and logical approach
* ITIL awareness
* Expertise in Microsoft Windows (10, 11, Server 2016/2022)
* Proficiency in network topology and firewall management
* Experience with Microsoft Azure and Office 365