Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Glasgow (G), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. You’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by providing exceptional customer service, carrying out smart installations, and promoting energy efficiency.
You will report directly to the Metering Team Manager. As a team, you will be responsible for safely carrying out smart metering installations and maintenance, ensuring fantastic customer service and energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training and to support customer demand. The role also involves driving one of our EV vans for work purposes.
Your key outcomes will be:
* Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
* Engaging with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
* Continuing to develop with support and coaching from mentors and your Manager.
* Ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
* Adapting working methods to install smart metering systems in a range of customer environments.
* Identifying unsafe conditions and taking appropriate actions.
* Collaborating with peers and colleagues to meet customer needs.
* Taking ownership of your work and regularly refreshing your knowledge and skills.
* Carrying out risk assessments to ensure safety for yourself and customers.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points) valid in the UK.
* Have a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
* Demonstrate key behaviours that align with our OVO values.
* Value different perspectives, skills, and experiences.
* Are comfortable talking to and helping customers in their homes.
* Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you
You’ll be eligible for an on-target bonus of 15%. We also offer a 9% Flex Pay on top of your salary, with options for flexible benefits.
For your Belonging
We have 8 Belonging Networks at OVO, led by our people for our people. When you join OVO, you can play a part in any of the Networks.
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
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