We are looking for a confident Account Manager to work to support one of our major clients (Retail and FMCG) in building and developing their customer loyalty programmes.
This role is a 3-month fixed-term contract.
What you'll do:
* Run and deliver multi-channel CRM programmes, developing your understanding and experience through the role.
* Coordinate with day-to-day clients and third-party agencies to ensure a clear end-to-end roadmap across CRM channels.
* Project manage business direction through to completion in the agreed timeframes.
* Maintain an overview of all moving parts for your workflows.
* Ensure finance administration is always up to date, understanding business finances and retainer scope.
* Advise business owners on how to unblock issues that may arise during campaign delivery.
* Motivate and manage stakeholders to deliver accountable items.
* Own all documentation and records for every stage of campaign production.
* Be the first point of contact for all client requests, maintaining strong relationships with Key Client Stakeholders and other agency teams, ensuring campaign timings and processes are clear and adhered to.
* Publish regular status updates and attend status meetings.
About you:
You should be a confident, approachable, and friendly person who enjoys an informal yet professional and rigorous working environment. You should be able to follow processes while remaining flexible and adaptable to priority business requirements.
What you'll bring:
* Experience in an agency environment, following agency processes to deliver campaigns end-to-end.
* Knowledge of a CRM platform (Braze, Salesforce, Adobe, or similar).
* Experience in picking comms plans, briefing through creative, copy/design, development, and QC, ensuring internal and client stakeholders approve at each stage.
* Strong attention to detail through build and QC to ensure smooth and timely communication delivery.
* Experience managing CRM projects with multiple stakeholders.
* Production management experience in getting CRM projects live (knowledge of JIRA preferable).
* Solid interpersonal capabilities along with strong verbal, visual, and written communication skills.
* A proven track record in project management and organization, with the ability to deliver projects on time and adapt resources as needed.
* Resourceful problem solver with enthusiasm to learn and present proactive solutions for day-to-day challenges.
* Keeping abreast of CRM and loyalty industry trends and competitor landscapes.
About M&C Saatchi UK:
This role sits within the M&C Saatchi London division of the M&C Saatchi Group. Our mission is to create work that is talked about all over the world, ensuring we place the customer at the heart of our communications.
About M&C Saatchi Group:
M&C Saatchi Group is a creative company that connects specialist expertise, fuelled by data, technology, and culture, to help clients navigate and lead meaningful change. The Group operates across five core divisions: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media.
Applications close: Thursday, 5th December 2024. No recruitment agencies.
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