GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally. Responsibilities / Tasks Completing handover and credit check forms, and gathering information for new customer setups Raising service calls Raising purchase orders and credits Sending FSE work orders, processing their hours and work reports. Checking margins and invoicing calls Raising overhead purchase orders Completing quarterly call-out rotas for engineers' 24-hour duty Approving engineers' hours daily for the previous day Maintaining records of engineers' holidays, lieu days, absences, and sickness Closing maintenance calls at the end of each month Compiling reports such as contract margins, engineers' weekly hours, and service call transaction reports Liaising with site contacts to schedule work and discuss overdue invoices. Compiling and distributing the weekly diary to engineers Maintaining a maintenance log and ensuring visits are completed on time. Monitoring customer KPIs Gathering information and preparing simple quotes for customers Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for orders Key Requirements: Along with administrative duties, the candidate must be customer-facing, with a strong attitude and a desire to learn and grow in the role. Office hours – 8:30am – 17:00pm (30 min break) This position is fully office-based and does not offer a hybrid work option. The role offers the option to be based in either Nottingham or Sittingbourne Your Profile / Qualifications Previous experience in an administrative role preferably within a service or technical environment Experience working collaboratively with a team Full MS Office SAP exp preferable Attention to detail. Ability to multitask. Excellent verbal and written communication Customer Centric Financial acumen Did we spark your interest? Then please click apply above to access our guided application process.