Role : Account ManagerFull-time (8am – 5:00pm)Office Based Outline of Role :The primary goal of the internal sales representative is to develop both existing and new business. While the business operates as an online web shop, the team aims to cultivate a loyal, long-term trade customer base. The role involves handling inquiries, queries, and customer service for both existing and new customers. The customer base is diverse, including end-users, tradespeople, builders, and installers. Main Duties : Handling incoming calls and converting them into sales. Preparing quotations and managing projects through to the order stage. Focusing on developing existing customers and generating new leads. Identifying new opportunities and contacting potential new customers. Actively building and maintaining relationships with customers. Reviewing plans and specifications, consulting with customers to ensure they purchase the correct products for their needs. Handling technical queries as required. Attending meetings online or in person if necessary. Reviewing competitors and providing feedback to management. Maintaining a high level of customer service. Dealing with issues such as returns or delivery problems. Assisting with and generating inquiries through social media platforms. Skills Required : Effective oral and written communication skills. Confident telephone manner. Proficient use of a PC for internal and external communication. Team player. Self-motivated. Energetic personality. Experience within the trade is preferred but not essential. Systems Knowledge : CRM system to maintain accurate customer records and organize workflow. Microsoft Office package, including Outlook for email and Excel for data recording, which are critical tools for this role. Bonus Scheme :A commission scheme is in place for this role, based on specific targets given to the successful candidate. This scheme is uncapped.