About the company:
Our client, a main contractor and developer established 12 years ago. They specialize in delivering high-quality residential and commercial projects for various clients, including private developers, local authorities, private institutions, and homeowners, The company focuses on understanding their clients’ needs and ensuring projects meet all expectations, whether it’s creating stunning workplaces or zero-carbon homes. They emphasize staff development, with multiple examples of staff progressing from junior level to. The success of the business has been founded on the principle of employing the very best people in the industry. They are a company that looks to promote from within, and people who show a drive to succeed will be given clear routes to progression.
About the role:
They are looking for a RLO to join their team. In this role, you will:
* To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
* Investigate, register all complaints and report in accordance with company and client
procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved
efficiently and within target and advising residents and clients of their outcomes
* Understand the works, programme and scope of works.
* Provide site reports and updates for client and site management.
* Prepare and distribute all communications to residents.
* Establish...