We are currently seeking an Office Assistant to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Assistant, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.
We're looking for a detail-oriented and customer-focused Office Assistant to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards and ensuring each customer has a positive experience.
Key Responsibilities:
* You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
* Coordinate installation teams, trades, and customers to ensure smooth project execution.
* Monitor and track appointment schedules and installation plans to ensure deadlines are met.
* Maintain accurate records of project details related to installations.
* Resolve operational issues efficiently to minimise disruptions.
* Process purchase orders and reconcile invoices.
Key Skills:
* Excellent communication and interpersonal skills.
* Strong organisational abilities with a keen attention to detail.
* Ability to manage multiple tasks and prioritise effectively.
* Proficiency in Microsoft Office suite (Word, Excel, Outlook).
* Familiarity with customer relationship management (CRM) software is advantageous.
Benefit Package:
* Competitive salary
* 31 days holiday, increasing to 33 days after 2 years of service
* Group well-being, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
* Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
* Paid time off to volunteer
* Generous Employee Product Purchase Discount Scheme
* Opportunities for career growth and development.
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
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