Reception Manager
Cornwall
JWR is recruiting for a dynamic and service driven Reception Manager to lead the front-of-house team at a popular family focused hotel in Cornwall, renowned for its stunning coastal views and exceptional service.
Salary / Package
* Salary from £28-£30k DOE
* Performance related bonus
* Discounts across the group including off peak gym & spa membership
* Opportunity to work in a vibrant and dynamic team environment in an amazing location
* Career growth and development opportunities within a reputable hotel group.
Role Overview:
As Reception Manager, you will oversee all aspects of the front desk operations, ensuring seamless guest experiences from check-in to check-out. Your leadership will drive excellence in customer service, staff training, and operational efficiency.
Key Responsibilities:
* Manage daily front desk operations, including check-ins, check-outs, and guest inquiries.
* Train, supervise, and inspire a team of receptionists to deliver exceptional service.
* Monitor guest feedback and implement improvements to enhance guest satisfaction.
* Maintain high standards of cleanliness, organisation, and efficiency at the reception area.
* Handle guest complaints and resolve issues promptly and professionally.
Requirements:
* Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a front desk or reception setting.
* Excellent communication, leadership, and organisational skills.
* Ability to multitask and work effectively in a fast-paced environment.
* Knowledge of hotel reservation systems and proficiency in MS Office.
* A passion for delivering outstanding guest service and creating memorable experiences.
If you are a motivated leader with a passion for hospitality and a drive for excellence, we invite you to apply for this exciting opportunity - send your CV today!
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