Reference: OCT20245771
Expiry date: 10:16, Thu, 21st Nov 2024
Location: Darlington
Benefits: Pension, Life Assurance and Retail & Company discounts
Customer Support Representative
This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.
Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations, proactively identify customers’ needs and offer solutions, and keep up to date with developments and changes within the business to ensure accurate information is given to customers.
The Service Desk role is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways. It consists of inbound and outbound calls, data input, and has the opportunity to cross train on other departments as your career progresses.
Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits:
* Salary: Starting from £22,369.35 per annum depending on experience, with the opportunity to increase to £23,562.12 based on performance.
* Annual leave: Start with 24 days, increasing to 26 days with service, plus public holidays and an extra day’s leave for your birthday.
* Pension: Ageon employer contributions of 5%.
* Financial Benefits: Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
* Wellbeing & Lifestyle Services: Access to a colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
* Motoring Benefits: Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
* Wagestream: A free financial wellbeing app that gives you more control over your pay and helps you save.
About you:
* Impeccable administration and organisational skills.
* Good IT literacy and tech-savvy.
* Ability to understand and empathise with customer queries and complaints.
* Exceptional communication skills, both written and verbal.
* Ability to thrive in a collaborative work environment.
* Passion for delivering outstanding customer service.
About us:
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. By partnering with some of the country’s most well-known organisations, we have earned a reputation for being at the forefront of the LCV sector. We’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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