Summary
Under the direction of the Administration Manager, provide administration support to the School through provision of clerical and administrative support and work towards a qualification through distance learning across the next 12 months.
Wage
£12,313.60 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.00am - 4.00pm, with a 35 minute unpaid lunch break taken at a set time, midway through the working day.
37 hours a week
Possible start date
Monday 17 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* To assist administrators and the Admin Manager in the provision of efficient and effective administrative and clerical support services
* To provide secretarial, typing and general computer, database input and retrieval services
* To provide an effective and efficient reception, telephone, mail and distribution service
* To provide routine clerical support such as photocopying, filing and stationery issue
* To assist in standardised financial processes e.g. cash handling as required
* To assist in the preparation and production of resource materials as required
* Promote and ensure the health and safety and good behaviour of students at all times
* Be aware of and support difference and ensure all students have equal access to
opportunities to learn and develop
* Contribute to the overall ethos, work and aims of the school
* To undertake stationary ordering as required
Where you’ll work
Notre Dame School
Looseleigh Lane
Derriford
Plymouth
PL6 5HN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY COLLEGE PLYMOUTH
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* On successful completion of the apprenticeship, you will receive a Customer Service Level 2 Standard
* This apprenticeship is in conjunction with City College Plymouth, learning is remote with frequent assessor visits
* The standard is remote learning, with the occassional workshop to attend (Timetable available in advance)
Requirements
Desirable qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Promotion of Notre Dame Ethos