Our Mortgage Intermediary Development team is looking for a chatty, engaging person to join one of their friendly telephone teams.
In this role, the customers are mortgage professionals, brokers, and intermediaries. As a Mortgage Development Specialist, talking to them and being the voice of Coventry Building Society is the main focus. The role is very much about having great conversations (no scripts), being customer-focused with a passion for providing exceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. Additionally, growing knowledge of mortgage policies and products to deal with various enquiries, provide guidance and support, as well as making in-the-moment decisions, is essential.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales-based role!
Benefits include:
* 25 days holiday plus Bank Holidays
* Ability to buy and sell holiday allowance
* Annual pay review
* Personal pension
* Annual Success Share scheme
* Maternity, paternity, and shared parental leave
* Extensive wellbeing support
* My Lifestyle retail discounts
* Service recognition
About you:
To be successful, you'll have recent experience of working in a fast-paced, customer-focused role and you'll have great communication skills. You'll have evidence of dealing with and understanding more challenging and complex situations.
You'll be accurate and keen to learn, enabling you to deal with our customers' enquiries. Coping with pressures and problem-solving will be parts of the role, so you'll be a professional and committed person with a flexible, team-focused approach.
About us:
As a mutual, we've always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We're serious about equality of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you'll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that's been voted a Great Place to Work by our teams.
Flexibility and why it matters:
We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
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