Job Overview As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is varied and exciting. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise. Why work for LKQ We are a people-first organisation for our colleagues, the customer is at the heart of everything we do, and in turn, we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options; we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best, and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business. Key Responsibilities Responsible for delivering a safety first culture with the customer at heart of everything. Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives. Ensuring the branch is operationally efficient, with correct controls and measures in place to support a customer-first experience. Working as a member of the Fleet team with a customer-first attitude. Ensuring colleagues are focused on delivering a safety-first culture at all times. Improving returns, credits, and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter. Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence. Delivering a customer-first service through the management of pick to manifest times and achieving all service level agreements. Supporting the branch with deliveries when required, ensuring it is set up for growth through best-in-class customer service and exceptional service level agreements (SLAs). Ensuring a best-in-class service is delivered at all times to cement customer excellence. Skills and Experience Great communication skills to develop customer relationships. Ability to utilize technology for comprehensive fleet checks and delivering a zero accident mentality while ensuring a safety-first culture for all. High levels of focus, energy, and drive. Good business acumen. Always delivering best-in-class service to establish customer experience excellence. Flexibility of day-to-day tasks to best support the branch. What we offer Pension 22 days annual leave Hapi benefits retail discount Staff discount Genuine career progression Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support