Your role:
As an End User Services Specialist, you will be working as part of the local IT team based in Irvine providing 2nd and 3rd level support for incident management onsite. You will be responsible for supporting onboarding and transfer requests, providing support for any integration activities. Working with Global teams, you will resolve complex and advanced IT related issues. Supporting all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users' software and hardware. You will provide a positive and supportive experience to customers and colleagues. Coordinate uninterrupted IT support and communicate ongoing strategy and execution with colleagues. You will work with end users to provide training, advice, and guidance on IT systems and processes.
Who you are:
* Proven experience handling enquiries, escalations and establishing partnerships with key customers for issues relating to Infrastructure and End User Support.
* Experience of supporting Windows laptops, desktops, Microsoft Office365 applications (Outlook, Teams, SharePoint, OneDrive) as well as mobile devices (iPhones, iPads), including working with MDM solutions such as Intune & SOTI.
* Experience with technical documentation and knowledge management.
* Understanding of Security & Quality standards.
* Experience of working on Innovation activities such as process improvements, pilots, PoCs, etc.
* Experience of providing IT support in a Manufacturing or Laboratory environment would be beneficial.
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