We are currently recruiting for 1 Receptionist (Patient Assistant) position.
Desirable: EMIS WEB experience or NHS Experience.
Salary: £13.85 per hour - The Living Wage rate applies to all employees.
Interview: Will be held at St Andrews Health Centre.
All our applicants must be 18 and above.
Hours: 40 (Hours are non-negotiable).
Monday 7.45-3.45
Tuesday 10.30-6.30
Thursday - 7.45-3.45
Friday 10.30-6.30
Main duties of the job
* Care of patients.
* Process requests for repeat prescriptions according to practice guidelines.
* Book interpreter/advocates as requested.
* If possible assist with interpreting as necessary.
* Process requests for patient transport.
* Deal with patient samples in a clinically safe manner.
* Promote and maintain high levels of hygiene and control of clinical infection.
* Encourage patients to engage with the practice through making comments and suggestions through patient questionnaire and other ways of getting patient feedback.
* To be a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc.
* Post should be opened, stamped, and sorted to the appropriate persons.
* Deliveries should be received, signed for and stored appropriately.
* Notes should be made up and stored appropriately.
* Fees for non-NHS services should be received and appropriately recorded.
* Filing, scanning and retrieval of paperwork.
* Registrations and deductions.
* Information entered on the clinical system should be clear and accurate.
* Provide cover for members of the team during episodes of sickness or annual leave.
About us
We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews.
Job responsibilities
Patient Assistant (Receptionist)
Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness.
Job purpose: To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.
Job Summary: To be the front face of the organisation and provide outstanding service to patients.
In particular to have responsibility for:
* Contact with patients in reception, through phones or via digital means.
* Continuity of care.
The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.
Core Tasks and functions
Contact with patients:
* Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication.
* Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date.
* Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place.
Engagement with patients:
* Encourage patients to engage with the practice through making comments and suggestions.
* Actively promote the patient questionnaire and other ways of getting patient feedback.
Person Specification
Qualifications
* GCSE.
* EMIS WEB experience.
* Experience in working in a primary Care/ GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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