Join to apply for the Workshop Coordinator role at webtyzer.com.
Salary: £28,000 - £30,000 Dependent On Experience
Location: Solihull, Birmingham
We are an employee-focused business committed to developing people to ensure that we have the best as part of our ever-expanding team.
Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?
Then Join our Whale Family!
We are looking for a Workshop Coordinator who will be the first point of contact for all workshop repair enquiries and coordinate all required works with engineers, customers, and suppliers.
You will process and manage jobs from enquiry to invoice while maintaining required databases and portals accurately and efficiently. You would be working in the Service Workshop as part of the aftersales division.
Hours of work: 39.5 hours (Monday - Thursday 7:30 - 16:00, Friday 07:30 - 15:30)
We are looking for someone who is a great communicator and possesses the following knowledge and transferable skills:
* Be the first point of contact for workshop enquiries, queries, and disputes.
* Ensure enquiries are dealt with professionally, effectively, and efficiently.
* Populate and maintain an effective planner to ensure works are completed on time.
* Proactively manage all repairs to ensure they are returned to service in line with expectations.
* Speak with engineers, customers, and suppliers daily via phone.
* Ensure all customer concerns are logged using the appropriate process.
* Ensure engineers' worksheets are processed and sent to customers with invoices as required.
* Ensure accurate notes are updated on all jobs, databases, and portals.
* Take completed jobs from work in progress to invoiced.
* Manage purchase order numbers to ensure suppliers and customer invoices are paid.
* Manage customer portals and ensure they are up to date and compliant.
* Perform additional administrative duties as required.
If this sounds good to you and you feel you have the relevant skills and experience, then apply today! You will be joining an expanding, enthusiastic, and proactive company where no two days are the same, along with wonderful benefits.
What are the benefits?
* One-off £500 per annum holiday bonus when you take 5 days off in one block.
* Bonus scheme based on the performance of the company.
* Private medical insurance (BUPA).
* Competitive Company Pension Scheme.
* Secure employment with a longstanding supportive business with opportunities for advancement.
* Annual pay reviews.
* 25 days holiday (plus statutory days) per calendar year, 5 days more than the legal requirement.
* £500 Referral Scheme.
* Death in service for employees.
* Employee assistance programme offering free wellbeing (mental and physical) and financial advice and support, including access for you, your partner, and children under 18 for a Digital GP.
* Employee discount scheme including restaurants, holidays, retail vouchers, and more.
* Cycle to work scheme.
* Full training, equipment, and PPE provided.
* Long service awards.
* Company share purchase opportunity.
* Free parking.
Seniority level
Entry level
Employment type
Full-time
Job function
Manufacturing
Industries
Manufacturing
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