Fantastic opportunity for an Operations Manager to join a global company in the Hertfordshire / Bedfordshire area. Competitive salary, car allowance, bonus and excellent benefits (see below).
Applicants must have recent Operational / Managerial experience, preferably in the commercial test and measurement or calibration sector, relevant management & technical qualifications, an understanding of lean techniques 5S, Six Sigma, Kaizen etc. excellent communication skills and also be a car owner / driver with a full UK driving licence. The client may also consider a Quality Manager, Head of Laboratory, Calibration that is looking to step up into a management role.
Salary & Benefits:
* Competitive salary (DoE)
* Car allowance
* Annual bonus
* 25 days holiday + Bank/Hols
* Company Pension, Life Assurance and sick pay
* Health scheme and welfare support
* Multiple retail discount programmes.
* Cycle to work scheme.
* Career progression & ongoing training
Purpose of Job:
To manage the repair and calibration activity and to guide and act as a mentor to the engineering departments to ensure that they deliver excellent customer service, providing high-quality information and support. Ensure efficient and cost-effective workflow and the smooth every day running of the departments and that KPI’s and Key objectives are met and maintained.
The successful Operations Manager key day to day duties will include:
* Oversee the engineering processes within the test and repair and calibration facility.
* Automate production process and improve the productivity of the labs.
* Provide a strong customer service focus for both internal and external customers.
* Reduce the subcontracting expenditure & reduce the number of sub-contractors.
* Working with the Quality team, participating in external & internal audits within the customers’ & company facilities.
* Working with the site QHSE Coordinator to ensure that mandatory and legislative QH&S/HS&E aspects of work are implemented at all times and that adequate training and dissemination of knowledge on safety and other general matters is given to staff under your control on and off-site whether the company or external organisation.
* Overall responsibility for the technical and administrative maintenance and calibration of all equipment; ensure that you and staff under your control execute all work properly and safely to the correct procedure using the appropriate equipment.
* Oversee some local satellite sites with remote staff and ensure they form part of normal daily operations.
The ideal Operations Manager role will have the following skills / experience:
* Recent Management, Head of Laboratory or supervisory experience within Test and Measurement, Repair, Calibration, Manufacturing or Engineering setting.
* Technical qualification such as degree, HND, HNC, NVQ/BTEC Level 3 or above.
* Technical experience across a number of different disciplines within the industry.
* Proven ability to build strong working relationships internally within the Management team.
* Experienced line manager with performance management expertise.
* Previous Account Management / Customer / Stakeholder facing experience.
* Excellent communication skills at all levels, both verbal and written
* Ability to mentor, coach, persuade, influence others and drive change to ensure KPIs are met.
* Self-starter, resourceful, flexible, responsive, detail oriented and possess a good work ethic.
* Proficient in Excel, Power Point and Word and internal software systems.
* Full UK driving licence.
The successful candidate will need to be able to demonstrate their leadership, motivational, teamwork and change advocate abilities. Have excellent problem-solving skills both operational and technical. Be dynamic, hands on, flexible and understand the needs of the business and our customer’s demands.
Occasionally you may be required to perform other tasks which are not included in the above description but are within the capabilities of the individual and where necessary training will be given.
If you are interested in role and have the required experience, please click on the apply now button