To assist in the provision of SAP support to the business as well as IT support to the company and staff based in Oakham. Aid the department by being an additional interface with the SAP control team in our Group HQ in Italy. Assist in the provision of first line support to UK SAP users. Key Accountabilities/Role & Main Responsibilities SAP Support - Production Planning (PP) and Controlling: Aid in managing the SAP Support ticketing service – SAP technical support to all UK end users: · Assist in being responsible for handling tickets and application support to the end users · Fix bugs if any, diagnose, analyse and solve the issue · Support development and implementation of any upgrades and enhancements · Interact with ABAPer’s to develop programs · Train end users and prepare user training material Aid in the implementation of SAP improvements, for example SAP Hana, production planning and controlling activity functions and SAC Reporting amongst others. Compiling and delivering step-by-step user guides and presentations Performing one to one training with SAP users Reviewing, implementing and driving improvement activities to enhance SAP usage and reporting Providing cross functional SAP operational support Supporting month end processes and reporting across the company SAP Reporting: Create and run SAP scripting routines in order to increase efficiency for SAP users Create custom reports using “SAP Queries and analysis” on request and update others in the organisation. Use and generate reports from SAP4H Analytics Maintain and issue company critical KPI’s and reporting across all workstreams and in support of all business departments SAP Data Maintenance: Update, maintain and govern MRP related Master data to support the achievement of the correct inventory levels and stability to operations Maintain and monitor MRP performance to ensure that it is up to date and meets the latest business requirements Miscellaneous: Provide telephone support where required Any other reasonable duties Essential Skills and Experience required: SAP skills and knowledge - PP (production planning) and Controlling First line support for SAP Intermediate Excel knowledge and ability Ability to understand issues and formulate solutions Change management skills High level of numeracy Excellent communication and organisational skills Attention to detail Ability to deliver work to set targets and specified standards Ability to work unsupervised and use own initiative Effective team player A positive enthusiastic approach to solving problems Location: Oakham. Successful Candidate is required to be onsite integrating with internal SAP Users (Supply Chain, Operations Production). No hyrid working available with this position. Hours of Work: 40 hours per week, Monday to Friday (some flexibility may be considered with start/finish time)