Job summary
We have an exciting opportunity available as aWard Clerk, based on the Later Life ward at Woodlands, but offering support to the other acute wards within the unit, as and when required.
The position is a full time post and an excellent opportunity for someone wanting to begin a career in the NHS. The successful candidate will build experience working in administration in a supportive and friendly team.
Main duties of the job
Successful candidates will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work.
Duties will include, but not be limited to:
1. Data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
2. Sorting and distribution of incoming and outgoing mail.
3. Call handling, face to face liaison with service users, carers and colleagues.
4. Monitoring and ordering of stationery and other procurement requests.
5. To undertake any other appropriate tasks as requested by the Matron, Clinical Team Lead, or Senior Administrator to meet the needs of the service.
6. Previous experience of Trust IT system would be of benefit but not essential as all training will be provided.
7. Previous experience of all Microsoft packages is desirable in the successful candidate.
8. Some reception cover will be required but full training will be given.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:-
9. NHS pension
10. Comprehensive in house & external training programmes
11. Career progression
12. Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
13. Staff physio service
14. NHS discounts and many more.
Job description
Job responsibilities
We are looking for a confident, enthusiastic, conscientious and flexible candidate to support the changing needs and demands of our ward and support with a wide variety of administrative functions.
We encourage and support further training and development for our admin to support them to grow in their roles and progress within the Trust.
Please see job description and person specification for further information.
Person Specification
Experience
Essential
15. Experience of working in a busy office/reception environment
16. Use of Microsoft systems
17. Dealing with both internal and external customers
Desirable
18. Data inputting / similar work
Qualifications
Essential
19. NVQ 2 Customer Services or equivalent qualification/experience
Desirable
20. Knowledge of Trust's electronic records
Knowledge
Essential
21. Knowledge of Microsoft packages
Desirable
22. Knowledge of clinical and patient administration systems