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Host / Receptionist - City Labs (9 Months Fixed Term), Greater Manchester
Location: Greater Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c367d982fa71
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job purpose:
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.
What will you be doing?
1. Delivering a positive Customer Experience within the building
2. Build lasting, long term, professional relationships with customers
3. To be the first point of contact for all customers and visitors in the building
4. Support and facilitate events and meetings within the building
5. Facilitate new customer viewings to support the sales process
6. Host the meeting rooms, co-working, lounge, and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
7. Able to manage own workload to flex between essential desk-based tasks and building customer relationships
8. Collate all customer intelligence and update systems accordingly to support sales and retention
9. Working as part of a wider team, engage with your customers, colleagues, management team, and other departments within Bruntwood
10. Be a role model to promote wellbeing in the workplace
11. You will have a focus on continuous improvement making sure that we add value, save time, and make things simple for the customer
12. Being basically brilliant, which means applying your energy, drive, and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time
What are we looking for?
1. You must have a can-do attitude and be able to step up to the challenges of working in a fast-paced, dynamic, and developing organisation.
2. We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
3. Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
4. You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
5. Skills and experience in hospitality, retail, or other service sectors
6. Able to maintain high levels of energy and positivity throughout the day
What will you get?
1. An opportunity to work with a friendly, passionate, and experienced team
2. Ability to contribute towards the growth of the company and its direction
3. An exciting place to work and a challenging role, full of opportunity and new experiences
4. Opportunities for progression in a growing company
5. On top of the salary advertised you will be entitled to a number of benefits including;
6. 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
7. 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
8. Sabbatical of up to 12 months so you can take a career break after five years with us
9. Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt-in basis too
10. Life assurance cover for all colleagues
11. Up to 8% matched pension scheme
12. Discounts & cashback at leading retailers
13. Enhanced maternity - 26 weeks fully paid leave
14. Interest-free loans to pursue your passions and apply for up to £2000 towards learning a new skill
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