Croydon Ref: VA2412 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Are you passionate about providing excellent customer service? Join a growing automotive repair business that values integrity, excellence, and innovation. We are seeking a proactive Customer Service Advisor to be the first point of contact for our customers at our Croydon site. About the Role: As a Customer Service Advisor, you will: Greet customers onsite with professionalism and a friendly attitude. Handle incoming and outgoing calls, ensuring clear and effective communication. Update customers on the progress of vehicle repairs. Maintain and update systems with accurate customer and repair information. Provide exceptional customer support to ensure satisfaction. What We’re Looking For: Excellent communication and interpersonal skills. A customer-focused mindset with a professional demeanor. Strong organisational skills and attention to detail. Experience in a customer service role, preferably in the automotive industry. Proficiency with IT systems and the ability to learn new tools quickly. Apply now to start your journey with us