Governance and Executive Support Officer (AL329)
About us:
The Refugee Council is one of the leading organisations in the UK working with asylum seekers and refugees. We provide advice and assistance across a wide range of issues, including helping asylum seekers through the asylum system, accessing housing, welfare, benefits, health, education, and employment. Our teams work with relevant agencies such as the Home Office, Local Authorities, Housing providers, and more. You can find out more about the work we do, our strategy, and our values on our website.
Inclusion and accessibility:
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from diverse backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
The post of Governance and Executive Support Officer plays a pivotal role in ensuring effective governance and executive support within the Refugee Council. This includes supporting the work of the board of trustees and their engagement, facilitating strategy implementation, event and meeting coordination, managing communications, and delivering exceptional administrative and logistical support for the organization’s CEO and executive team, governance, and strategic priorities. This vital position is located at the heart of the organisation and requires both an eye for detail and the ability to grasp the big picture.
Main Duties and Responsibilities
* Manage governance administration, ensuring compliance with legal requirements.
* Oversee the trustee SharePoint site, ensuring it is up-to-date and accessible.
* Provide administrative support for strategic projects, including arranging venues, logistics, catering, and ensuring accessibility of materials.
* Support delivery of communications plan to engage staff, volunteers, and clients in strategic projects, including drafting content.
* Maintain a complaint tracker and contribute to quarterly reports.
* Deliver two All Managers’ Meetings annually, collaborating with internal communications, People & Culture, and EDIB steering groups.
* Support CEO diary management and forward planning.
Essential Skills and Experience
* Proven experience in a governance, executive support, or business officer role (or similar).
* Strong organizational skills and understanding of project management approaches, with the ability to handle competing priorities.
* Excellent written and verbal communication skills, including minute taking, with great attention to detail.
* Proficiency in using digital tools for collaboration (e.g., SharePoint, Teams).
* Demonstrable ability to work inclusively and ensure accessibility in all interactions.
* Location:
Stratford, London with homeworking.
* Contract type:
Permanent, full-time hours.
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