Job summary We are looking to recruit a highly motivated enthusiastic band 2 Administrator to work in Halton treatment rooms. Applicants must have excellent interpersonal and communication skills, be highly motivated and able to work autonomously as well as part of a team. The treatment room service is for non-housebound patients, providing a comprehensive range of clinical skills across 7 sites in Halton (Widnes and Runcorn). The hours are 8.30 4.30. Currently the service is Mon Fri with one clinic site operational Saturday and Sunday. Weekly evening clinics sessions are planned for the future to meet patient needs and hours may vary between 08.00-18.00 The Treatment room service is committed to supporting personal development. We offer a supportive induction for all new starters. We have an in-house training programme to support all new starters within Bridgewater. Main duties of the job The post holder will provide an efficient and effective administration support service to the Service at Halton Treatment Room Service within Bridgewater Community Healthcare NHS Foundation Trust (BCHFT). Duties will include communicating effectively with staff, patients, and other departments, greeting patients and visitors, answering telephone calls, data input, producing documents, filing, and archiving. About us Flexible working will be considered for all roles. Unfortunately, we do not hold a sponsor licence for working Visas. At Bridgewater, our PEOPLE values shape how we deliver our NHS services in your local community. They help us deliver our mission to improve local health and promote wellbeing in the communities we serve. After all, values are about people and they were created in partnership with our staff to reflect what they felt was important to them Here at Bridgewater our shared values flow through the organisation. P - Person-centred-We are passionate about individual needs and promote independence in the healthcare we provide E - Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care. O - Open and Honest -We behave in a way that develops relationships based on trust, openness, honesty and respect. P - Professional-We support our people, so everyone has the right skills and training to deliver outstanding patient care. L - Locally Lead -We are always learning about our communities and show great pride in being a local provider of health and care. E - Efficient -We use our resources wisely to provide sustainable and value for money healthcare for our patients. Date posted 07 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Fixed term Duration 12 months Working pattern Part-time, Flexible working Reference number C9835-HA24-184 Job locations Mill Brow Clinic Mill Brow Widnes Cheshire WA8 6RT Job description Job responsibilities The following are an example of the duties the post holder many undertake. Training and support will be provided: Provide a comprehensive administration support service to include typing of a range of documents Receives and deals with telephone calls for the department and taking appropriate action when necessary To act as first point of contact for all patient and carer enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal and external services and partner agencies when necessary as directed. To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation and results if (clinical based) Prepare case notes and patient files front sheets/labels/date of clinic/clinician, History sheet, other information as required by individual clinics. Opening, sorting, distribution and dispatch of post The accurate production, editing of, and storing of documents (i.e., letters to clients, patients and GPs (if clinical based) using appropriate electronic systems (such as audio typing) Use of all Trust information and computer systems for day to day processes e.g. e-mails to receive and pass on information, tracking documentation and notes. Deal with enquiries from patients, carers and other health professionals in a courteous and professional manner Contribute and work with the team to ensure adequate cover is in place during periods of leave To carry out general office duties where required, maintaining a neat and tidy office environment Maintain and update waiting list The maintenance of the patient booking system to include the preparation and arrangement of appointments, including inputting of referrals onto the database and sending appointment letters, ensuring all clerical work is dealt with in a timely manner Ensure clinics booked to full capacity as per the agreed clinicians template. Make suggestions as to any modification to ensure smooth running of clinic based on demand. Cancelling and re-booking patients who have had to be cancelled, due to, for example, sickness of clinician Collect relevant data / statistics as requested by staff/managers Collect, populate and submit KPI data on monthly basis Collate and interpret data from various sources (for example, referral information, waiting times etc) as requested by staff and managers To carry out case note audits To contribute to departments audit activity To accept deliveries and ensure these are dealt with promptly; To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy To copy type/audio type medical reports and general correspondence as required To report any faults, defects or building defects to the appropriate team To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system To book clinic and meeting rooms To update and maintain clinical diaries as requested To undertake delegated duties commensurate with the banding Where required with the Service to assist in the collation of records packs as directed To attend local service meetings as and when directed by Line Manager Undertake general office duties (photocopying, laminating, binding etc) In addition, the post holder will be expected to carry out any other duties as required, within the remit of their role Job description Job responsibilities The following are an example of the duties the post holder many undertake. Training and support will be provided: Provide a comprehensive administration support service to include typing of a range of documents Receives and deals with telephone calls for the department and taking appropriate action when necessary To act as first point of contact for all patient and carer enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal and external services and partner agencies when necessary as directed. To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation and results if (clinical based) Prepare case notes and patient files front sheets/labels/date of clinic/clinician, History sheet, other information as required by individual clinics. Opening, sorting, distribution and dispatch of post The accurate production, editing of, and storing of documents (i.e., letters to clients, patients and GPs (if clinical based) using appropriate electronic systems (such as audio typing) Use of all Trust information and computer systems for day to day processes e.g. e-mails to receive and pass on information, tracking documentation and notes. Deal with enquiries from patients, carers and other health professionals in a courteous and professional manner Contribute and work with the team to ensure adequate cover is in place during periods of leave To carry out general office duties where required, maintaining a neat and tidy office environment Maintain and update waiting list The maintenance of the patient booking system to include the preparation and arrangement of appointments, including inputting of referrals onto the database and sending appointment letters, ensuring all clerical work is dealt with in a timely manner Ensure clinics booked to full capacity as per the agreed clinicians template. Make suggestions as to any modification to ensure smooth running of clinic based on demand. Cancelling and re-booking patients who have had to be cancelled, due to, for example, sickness of clinician Collect relevant data / statistics as requested by staff/managers Collect, populate and submit KPI data on monthly basis Collate and interpret data from various sources (for example, referral information, waiting times etc) as requested by staff and managers To carry out case note audits To contribute to departments audit activity To accept deliveries and ensure these are dealt with promptly; To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy To copy type/audio type medical reports and general correspondence as required To report any faults, defects or building defects to the appropriate team To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system To book clinic and meeting rooms To update and maintain clinical diaries as requested To undertake delegated duties commensurate with the banding Where required with the Service to assist in the collation of records packs as directed To attend local service meetings as and when directed by Line Manager Undertake general office duties (photocopying, laminating, binding etc) In addition, the post holder will be expected to carry out any other duties as required, within the remit of their role Person Specification Job Specific Requirements Essential Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs The ability to occasionally work flexibly in accordance with service needs Desirable Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs The ability to occasionally work flexibly in accordance with service needs Internal Relations Essential If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship: Experience Essential Evidence of ability to effectively complete tasks Skills & Attributes Essential Knowledge and understanding of confidentiality Working knowledge of Microsoft Office packages including Outlook, Excel and Word Qualifications Essential 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification. Right to Work Essential Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable) Person Specification Job Specific Requirements Essential Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs The ability to occasionally work flexibly in accordance with service needs Desirable Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs The ability to occasionally work flexibly in accordance with service needs Internal Relations Essential If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship: Experience Essential Evidence of ability to effectively complete tasks Skills & Attributes Essential Knowledge and understanding of confidentiality Working knowledge of Microsoft Office packages including Outlook, Excel and Word Qualifications Essential 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification. Right to Work Essential Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Bridgewater Community Healthcare NHS Foundation Trust Address Mill Brow Clinic Mill Brow Widnes Cheshire WA8 6RT Employer's website http://bridgewater.nhs.uk/ (Opens in a new tab)