Customer Experience Coordinator
Location: Any of our offices, Hybrid. Can be remote
Status: £26k - £27
As a Customer Experience Coordinator, you will be responsible for investigating feedback and evaluating evidence to determine a fair resolution for the customer and/or the client. This will entail conversing with complainants, listening to calls, examining documents, and directing specialized subject matter - such as medical reports - to the relevant teams for evaluation and clinical feedback.
At HCML, we believe that customer experience is a critical component of our business. We are committed to providing quality, effective, and coordinated services to everyone who requires rehabilitation in the UK. By joining our Customer Experience team within the Central Services department you will play a vital role in meeting these commitments. To achieve our goals, we need to understand our customers' needs and expectations. That's why we place great importance on gaining insights from customer feedback.
Job Opportunity
The Customer Experience Executive responsibilities will include:
1. Investigate feedback and evaluate evidence to determine a fair resolution for the customer and/or the client.
2. Work within strict operating timescales and achieve excellent results against our key performance indicators (KPIs)to ensure that we are meeting our obligations.
3. Converse with complainants, listen to calls, examine do...