Job summary The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Process referrals using the electronic referral system (ERS). Process requests for information such as SARs and DVLA forms. Process patient letter requests and invoice for private work accordingly. Word processing, reports and associated documentation as required. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently. Manage all enquires in an effective manner. Maintain an accurate referrals database. Manage safety netting. Answer incoming phone calls, dealing with the callers queries appropriately. Process online referral queries. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Input data into the patients healthcare records as necessary. Franking of post at the end each day and distribution to the Royal Mail post box. Manage all administrative queries as necessary. Manage stationary supplies and ordering stationary as appropriate. Servicing meetings, circulating the agenda and related documents, recording and typing the minutes of meetings. General office duties including but not limited to photocopying, faxing, emailing, answering telephone calls, taking messages, dealing with urgent queries. Carry out system searches as requested. Support administrative staff, providing cover during staff absences. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general administrative tasks as requested. Update secretarial protocol and procedures regularly. Support in the management of QOF and Enhanced Services. Maintain and update documents templates on SystmOne including referrals forms, template letters etc.