Job description
Do you have a passion for great customer service and attention to detail?
This is an exciting opportunity to join the NEXT family as a Credit Customer Service Advisor.
Location: Radar Road Contact Centre - Leicester (LE3 1UF)
Shift
* Shift 1: Wednesday & Thursday 12pm-9pm, Friday 8am-6pm & Saturday 8am-6pm
* Shift 4: Sunday & Monday 8am-6pm, Thursday & Friday 12pm-9pm
* Shift 5: Saturday 8am-6pm, Monday 11am-9pm, Tuesday & Friday 12pm-9pm
* Shift 6: Saturday 9pm-7pm, Monday 8am-6pm, Tuesday & Friday 12pm-9pm
Salary: Base pay is £11.99 - £14.27* plus an additional £1 when working at the weekend.
*Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Customer Service Advisors who consistently achieve KPI targets can enjoy a boosted pay raise of up to £12.70 per hour, with the potential to further progress to earning up to £14.27 per hour.
Training: Monday 11th November to Monday 29th November. Weekdays only 9 am - 5 pm. Training will be based off-site at Regus, Grove Park, LE19 1SY. (Commitment to full training is mandatory)
Contract: Permanent
Working as a vital part of our Credit department, you’ll take on a key role in dealing with customers by phone, email, text message, and in writing.
This is a unique and exciting customer service role as there are no sales targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service. Our call centre offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the NEXT Online Credit family.
This is a multi-skilled role with a key focus on making decisions on account applications, orders, and online card purchases whilst helping to identify fraud.
What you'll be doing
* Identifying fraudulent activity and making decisions on credit allowance.
* Increasing and decreasing customer credit limits.
* Offering advice and support on credit-related matters.
* Performing relevant enquiries and investigations on behalf of our customers.
* Undertaking all duties in line with the Financial Conduct Authority (FCA) guidelines.
About You:
* Previous experience in customer service, ideally within a call centre or customer-facing financial environment.
* Excellent communication skills, with the ability to work in a fast-paced environment.
* An analytical approach with excellent attention to detail.
* Outstanding problem-solving skills and the ability to provide a range of solutions.
* Excellent literacy, numeracy, and PC skills (Excel) with the ability to pick things up quickly.
What’s Next
Press the apply button now to start your application. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role in 6 months. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Job Types: Full-time, Permanent
Pay: From £11.99 per hour
Expected hours: 36 per week
Experience:
* Call centre: 1 year (preferred)
* Customer service: 1 year (required)
Work Location: In person
Application deadline: 05/11/2024
Reference ID: 68134
Expected start date: 11/11/2024
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