Sterling Property Management is a well-established independent Block Property Management company in NorthWest London and one of our clients is looking for a Live-in Porter/Caretaker. This role is suitable for a single occupant with direct experience working at a residential block. Consideration will be given to those with a family.
The block consists of 58 flats split across 4 buildings and is located on the borders of Maida Vale, West Hampstead & Kilburn.
As the Live-in Porter/Caretaker, you will ensure the provision of a high quality of service to all residents and visitors. You will ensure that the block is regularly cleaned, inspected and maintained to a high standard (both internally and externally), in accordance with health and safety requirements. Additionally, you will always portray a professional image and will be the first point of contact for all queries related to the maintenance of the block.
Key Duties and Responsibilities:
* Provide a high level of Customer Service to all residents and visitors to the building including handling queries/redirecting as required, routine building checks
* Facilitating the smooth operation of both the day-to-day running of the building and ad hoc maintenance and issue resolution – including liaising with the managing agent, board, residents and external contractors as required
* Acting as primary point of contact for all matters, assisting Leaseholders/residents and correctly directing enquiries where appropriate (e.g. to managing agent)
* Line management of other staff and/or contractors on site, providing assistance/cover as necessary
* Communicating directly with Leaseholders/residents including distribution of information from managing agent – by flyer, phone, email and in person
* Keep accurate logs of visitors to the building for both security purposes & health and safety
* Ensuring safety and security of the building, residents and visitors - including controlling access and maintaining compliance with all relevant and regulations, reviewing of CCTV
* Logging and keeping safe record of keys
* General maintenance and handyman duties
* Ensuring compliance with Health and Safety, GDPR and other regulations
* Refuse collection daily
* Ensuring grounds are kept clean and tidy
* Weekly emergency lighting flick tests and records
* Ad-hoc out of hours duties may be required
Requirements:
* Excellent customer service skills
* Proven track record of working in a position of trust
* Lone working unsupervised
* Organisational skills and time management
* Focused and motivated
* Able to communicate effectively, build rapport and develop professional relationships
* Well-presented and articulate
* Willing to learn and wanting to contribute
* Basic maintenance skills
* Initiative and strives to do better
* Good understanding of Health and Safety requirements and legislation
* Proven ability to apply best practice in the use of all materials and equipment that is provided to carry out work
Benefits:
Accommodation at the building inclusive of bills
Work mobile phone
Work pension
20 days holiday plus bank holidays
Applicable training courses provided – health & safety, fire safety, manual handling
Additional Information:
* Working hours – Mon – Fri 8.00am – 5.00pm (1hr lunch). Sat – 8.00am – 12.00pm
* Handover period – 18th August 2025 – 30th August 2025
* Salary dependent on experience.
Successful candidate will be subject to pre-employment checks including references and an Enhanced DBS check.
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