Job Description
You will be responsible for supporting the BTL & Commercial department and advisors, covering all key mortgage processing, underwriting and administration to achieve required business levels and completions
Key Accountabilities
* Ensure SLA’s are maintained and exceeded
* Assisting team members to manage their caseloads in busy times and in times of absence
* Maintain full records on systems, including clear and concise notes
* General mortgage processing and administration duties including:
CRM data entry and taking registering new business enquiries
Credit reporting and land registry searches
Compiling and producing indicative terms to send to clients and brokers
DIP/AIP submissions to lenders
Customer fact finding for application forms
Registering and marking on daily post
Instructing valuations and chasing inspection dates and reports
Chasing solicitors and lenders for daily/weekly updates
* Adherence to procedure manuals and policies
* Adhere to SLA’s in order to provide the best service to the customer
* Harness the power of technology to streamline processes
* Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives
Skills & Competencies
* Good communication skills essential for dealing with brokers, borrowers and lenders
* Excellent telephone manner
* Proactive
* Organised
* Problem solver
* Approachable
* Self sufficient
Knowledge & Qualifications
* Experience of Residential BTL / Commercial broking & packaging desirable
* CeMap qualified preferential but not compulsory
Personal Attributes
* Good communication skills
* Flexible
* Team Player
* Approachable and self- motivated
* Proactive and able to identify and highlight areas of improvement