VIP Customer Support Analyst, Milton Keynes
Client:
Viva.com
Location:
Milton Keynes, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
2434240fe972
Job Views:
5
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Are you a tech-savvy professional with experience in troubleshooting? Are you comfortable with the terms e-banking app, bank account/sales reports, and e-commerce checkout? Do you consider problem-solving and effective communication as your strongest skills? If we have just described a typical day or your dream day, then you might be the expert we are looking to join Europe's fastest-growing Fintech Company.
Why viva.com?
viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With a presence in 24 markets, it is the payment institution with the largest footprint in Europe. viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payment services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com | Terminal app and Smart Checkout payment gateway, viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.
Learn more at viva.com
As a VIP Support Agent/VIP technical support/E-commerce and Technical VIP Support, you will:
1. Be a Viva brand ambassador acting as the first point of contact for any issues from our high-value customers. Issues will be of an account or technical nature.
2. Offer the most suitable solution to customers' issues and become their trusted partners.
3. Help customers integrate with our various supported plug-ins and payment tools to troubleshoot any customer issues they may face.
4. Diagnose and resolve problems using documented processes and procedures.
5. Perform out-of-hours support duties to ensure response rates exceed customer expectations and meet and exceed our SLAs and KPI’s.
6. Be able to tailor communication styles and not be afraid of mixing chat, email and phone calls to tailor the needs of the customer or the issue presented.
Requirements
1. Customer-focused and passionate about helping people with the ability to build strong business relationships.
2. IT Literate with the ability to support as a second-level Account Support/IT Support/ preferably in the banking/IT/Telecommunications industry.
3. Proficient communicator in English, written and verbal.
4. Is a team player and can work together with different stakeholders within viva.com to exceed customers’ expectations and requirements.
5. Be able to work on a rota basis to offer out-of-hours support 365 days x 24hrs a year.
6. Be fully based in our Milton Keynes office.
If you’re interested in working within a highly motivated team in a dynamic and fast-paced environment within an international fintech company while acquiring excellent knowledge of the payment and banking industry, hit apply today!
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