Job title: Maintenance Services Operations Manager
Overall Purpose of Job
Responsibility for the management of the service area on a day-to-day basis and ensuring that all task s relate to the team are carried out effectively & efficiently, including performance targets, H&S legislation and Buildings compliance.
Temporary position to 12 months (maternity) £ 52,252 p.a.
Mon-Fri
30 days annual leave
Health Scheme
Pension
Training and development
Main Responsibilities
To lead & manage the delivery of high-quality, cost-effective Maintenance Services to all its customers and stakeholders.
To effectively manage the Area Manager daily, including investigating & implementing disciplinary action where appropriate.
To lead the implementation of the Damp and Mould action plan and report performance to senior management and board.
To lead the progress of disrepair claims, ensuring processes and procedures in place facilitate effective processing of claims and completion of works
In liaison with the Productivity & Performance Manager produce a comprehensive and relevant management information to measure performance and cost effectiveness.
In liaison with the Contractor Co-ordinator, manage and monitor the use of contractors including budgets and performance against SLA's set out.
To lead a performance culture throughout the service area, monitor and make improvements where identified.
To develop & implement effective systems, policies, procedures, and processes.
Ensure that all works in relation to the more complex cases, including Damp and Mould and Disrepair are completed within timescales.
Responsible for ensuring that the service area meets all the H&S legislative & compliance requirements and staff training requirements are devised and completed.
To manage & maintain budgets in line with VfM service delivery.
Communicate effectively with customers, other service areas & stakeholders.
To deliver an effective and efficient empty homes service that meets the standards in terms of timescales, cost and quality.
Deliver a staff engagement process that delivers effective communications to all team members.
Co-ordinate, resolve and monitor complaints, ensuring lessons are learnt where the service falls short of expectations.
The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo's Safeguarding policies and procedures.
Knowledge, Skill & Experience Required
Relevant trade qualification and / or HNC/Degree in construction related subject, or equivalent experience.
Sound experience & knowledge in a building related trade.
Previous experience of implementing innovative solutions within a property service.
Knowledge of development of processes and procedures and experience of change management.
Excellent communication skills, both oral and written
Ability and experience of managing & motivating teams.
Experience of effective management of dispersed teams, inc contractors.
Experience of customer focussed service delivery.
Relevant Management qualification/s.
Detailed knowledge of Health & Safety legislation and regulations.
Excellent IT, financial management and budgetary skills
Excellent Project management skills.
Previous experience of implementing innovative solutions to deliver excellent services.
Good knowledge of legislative & regulatory requirements associated with building compliance risks.
Effective change management principles and effective in delivering change when required.
Experience of procuring contractors and suppliers and delivering VfM.
Proven experience of Implementation & delivery of contracts
CLOSING DATE FOR APPLICATIONS FRIDAY 11 OCTOBER 2024
APPLICATIONS BY CV ONLY, PLEASE
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