At our Number Sixteen Hotel, part of the Firmdale Hotels collection, we pride ourselves on providing an exceptional boutique hotel experience right in the heart of South Kensington. With our beautifully designed interiors, tranquil garden, and impeccable service, we offer guests a truly unique stay and were looking for a passionate Restaurant and Room Service Manager to help lead the way.
As our Restaurant and Room Service Manager, you'll be responsible for overseeing all food and beverage operations across our restaurant, orangery, garden spaces, and in-room dining. Youll lead and inspire a dedicated team to deliver flawless service, elevate the guest experience, and maintain our high standards of quality and hospitality.
Responsibilities:
Manage the daily operations of the restaurant and room service with a hands-on approach
Lead, train, and motivate a dynamic front-of-house team
Ensure exceptional service and guest satisfaction at all times
Collaborate with the Head Chef and kitchen team to ensure smooth service delivery
Monitor and maintain food and beverage quality, cleanliness, and presentation standards
Drive revenue through upselling, service innovation, and a strong focus on guest needs
Manage stock, budgeting, and supplier relations
Uphold all health, safety, and hygiene standards
What you Need:
Previous experience in a similar management role within a high-end hospitality environment
Passion for delivering outstanding guest experiences
Strong leadership, communication, and organisational skills
Ability to remain calm and effective under pressure
A keen eye for detail and commitment to excellence
Flexibility to work varied shifts, including evenings and weekends
What We Offer:
Competitive salary depending on experience to be discussed at venue.
Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
Discounted cinema tickets, gym membership, travel, retailers and restaurants
Generous 30% discount off food and drinks at our restaurants and bars
Complimentary meals on shift
Referral bonus scheme for recommending top talent
Flexible scheduling without split shifts
Dry cleaning service for work attire and discounted personal dry cleaning
Enhanced holiday allowance based on length of service
Season ticket loan for convenient commuting
Ongoing training, professional development, and fully funded English lessons
Regular social events, team activities, and fitness sessions
Benefits like cycle to work scheme and annual long service awards
One allocated paid day per year for volunteering work
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
Times Best Places to Work 2024
The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
Manager of the Year Helle Jensen Cateys 2024
Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure IT List best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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