Customer Service Coordinator
Salary: £31,200 per annum
Location: Preston, Lancashire
Hours: Monday to Friday, 40 hours per week - Hybrid, 4 days in the office & 1 day working from home
Type: Permanent
Our prestigious global manufacturing client based in Preston is looking to recruit a permanent Customer Service Coordinator.
Role Overview:
This role specifically sits within the direct Customer Services Team who ensure all customer queries and orders are managed effectively, keeping the customer informed, and delivering professional, friendly, and efficient customer service in line with our client's 'Customer Promise'.
Responsibilities:
* Processing high volumes of orders accurately with appropriate charges.
* Working with the customer to ensure orders are dispatched on time and in full.
* Managing customer expectations in a proactive manner via telephone/email.
* Logging customer queries, concerns, and complaints in the relevant databases.
* Raising POs on third-party suppliers as required to ensure accurate processing and timely dispatch.
* Following correct procedures when processing transactions.
* Maintaining procedures and databases to minimize the risk of error and revenue loss.
Requirements:
* Previous customer service experience is essential.
* Order processing experience within a fast-paced customer service environment.
* Experience of SAP or an equivalent ERP system.
* Excellent attention to detail.
* A commitment to professional and personal development, with a focus on continuous improvement.
Please apply in the first instance with a copy of your CV.
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities and are happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
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