IT Service Desk Analyst - Professional Services Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT Service Desk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies. Why Join Us? Be part of a diverse and inclusive team that values your contributions. Gain hands-on experience with a wide range of innovative cloud and enterprise technologies. Work in a dynamic environment where your skills will continuously evolve. Benefit from two weeks of paid training to ensure you deliver a white-glove service. About the Role We are seeking a proactive IT Service Desk Analyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems run smoothly and efficiently, supporting senior stakeholders and resolving technical issues across a sophisticated IT ecosystem. What You'll Work With A diverse and modern tech stack, including cutting-edge cloud solutions Industry-leading tools and best practices aligned with ITIL standards A fast-paced environment where innovation and efficiency are key What We're Looking For Strong troubleshooting skills Office 365, Active Directory, Teams, Exchange, ServiceNow (desirable but not essential) Experience working in a professional services or start-up environment Excellent verbal and written communication skills A proactive, customer-focused mindset Hybrid Working This role offers a hybrid working model, with regular office-based collaboration in Colchester. Applicants must be within a commutable distance. This is a fantastic opportunity with a global company that offers excellent opportunity for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a Service Desk Analyst. IT Service Desk Analyst - Professional Services ADZN1_UKTJ