Hays Travel is the UK’s largest independent travel agent selling other firms’ holidays, as well as a tour operator offering its own holidays. It mostly sells fly and flop holidays in popular European destinations, but also city breaks and far-flung tours. You can’t book online – you have to call or pop into a store. Hays Travel has 470 branches across the UK.
Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the-job experience, you’ll also get a salary at the end of every month!
Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills.
You will learn how to adapt to working within a fast-paced sales environment, gain travel product knowledge and develop confidence and flair which will enable you to meet customer’s needs.
This apprenticeship is perfect to develop your passion for travel. Working in the sales division requires hard work, excellent customer service skills and a firm grasp on product knowledge. With a positive and results-driven attitude, you will recommend a range of holiday experiences and ancillary products with a view to achieving your individual and team sales targets. You will also be focused on completing the apprenticeship programme with the determination to be successful in your role.
Duties:
1. Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience.
2. Carry out transactions, using a range of reservation and booking systems.
3. Respond positively and imaginatively to customers’ requirements, demonstrating an enthusiasm to inspire and delight them.
Training to be provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation:
HAYS TRAVEL LIMITED
Your training course:
Travel consultant (level 3) Equal to A level
Your training plan:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job. You will work towards a Level 3 Travel Consultant Apprenticeship.
Entry requirements
GCSE or equivalent in: English and Maths (grade 4 - 9). Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Closing Date
The closing date for this job offer is on 31/05/2025.
Apprentice salary will meet minimum wage.
Location
This job is located in Bury St Edmunds, Suffolk.
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
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