Job Role
1st Line NOC Engineers perform an integral role within our Network Operations Centre. The role involves monitoring M247’s core network functions, key applications, and end customer devices. 1 Line NOC engineers are responsible for their own case queue, outbound customer calls following alerts and major incident coordination / resolution.
You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity, which includes:
* ADSL / FTTC
* SoGEA / FTTP
* Ethernet Services
* Fortinet Security Solutions
* Radio access solutions
* Enterprise Wireless Solutions
* Cisco Viptela SD WAN
* MPLS VPN
Responsibilities of the L1 NOC Engineer role include:
* Participate in the rota schedule.
* Working as part of a team to deliver internal and customer SLAs.
* Ensuring 24/7 monitoring coverage for all customer network solutions as well as M247 core network platforms.
* Pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
* Monitoring of internal infrastructure and platforms, including power, temperature, and utilisation.
* In the event of a major incident, liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
* Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
* Assisting customers with difficult fault related problems and suggesting immediate action to limit damage and to provide restoration of services.
#J-18808-Ljbffr