Role: French Speaking Customer Service Executive
Industry: IT
Location: Hook, Hampshire
Salary: £30,000-£35,000
Office Angels have teamed up with a forward thinking, dynamic client in the IT industry to recruit a French Customer Services Executive. You will join an established team of hardworking individuals with excellent communication skills who enjoy developing within this company and sector.
The day to day duties in your new job:
1. First point of contact for existing or potential customers in the B2B area
2. Written and phone correspondence with customers and external partners
3. Interface between customers and Logistics, Supply Chain, Product Management
4. Operating and comparing the KPI Service Levels
5. Continuous improvement of the Customer Service processes
6. Data maintenance in ERP and CRM systems
7. Complaint management
Qualifications:
1. Experience in Customer Service or Supply Chain Logistics is an advantage
2. MS Office and SAP experience
3. Experience in CRM systems like Salesforce.com
4. Good communication skills
5. Team player
6. Fluency in English (French and German is a plus)
Benefits:
* Career progression
* Pension scheme
* Health scheme
* Strong training programme
Next steps:
Apply today with your up-to-date CV and email it directly to lucy.tucker@office-angels.com. Our client is able to interview ASAP for a quick turnaround - so don't miss out!
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