Job Description
Sales Manager, Footwear Department, Selfridges London
Description
The Sales Manager is a true ambassador of the Company. The role will take ownership to lead, coach and build client relationships. You will be responsible for motivating your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service.
SALES
1. Deliver budgeted sales.
2. Create a customer-centric culture by constantly reviewing our service proposition to exceed customers' expectations as we strive to be the market leaders.
3. Understand the importance of Host Store and other concession relationships which are constantly maintained.
4. Take initiative and ownership to act instinctively to improve the business.
5. Invest time to review your brand performance to enhance your commercial decisions.
6. Contribute towards the development of the department in line with consumer demands and business opportunities.
7. Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
8. Consistently meet high standards of staff presentation and ensure that guidelines outlined in the model store are adhered to.
SERVICE
1. Create a customer-centric environment across the business. Train, coach, and develop the team to forge new relationships with clients and maintain/develop existing ones.
2. Monitor test shop results, CRM, create service action plans, and develop the team to consistently achieve Company standards.
3. Establish a client-focused mindset in-store to ensure the highest level of client experience is met. Oversee the team to ensure that client relationships are being maintained and client books are being managed.
PEOPLE
1. Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
2. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood by employees.
3. Invest time in the development of your team so that they are able to perform to their best ability.
4. Maintain positive relationships with co-workers and Group General Manager.
5. Create a positive atmosphere across all areas of the floor by championing this daily.
6. Communicate KPIs and manage them on an ongoing basis through performance reviews and demonstrate effective leadership.
OPERATIONS
1. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood by employees.
2. Take ownership of the daily hygiene ceremony and ensure it is being carried out.
3. Ensure the opening and closing standards are completed daily.
4. Have a full understanding of the operations and back of house standards (including stock room).
KPIs
1. Meet sales in line with Company targets.
2. Achieve Host Store and Company Sales, Mystery Shopper, and Productivity targets.
3. Achieve retention and labour turnover targets.
4. Contribute to achieving payroll targets.
5. Audit at +/- 0.3% or below.
6. Meet event targets (% sales revenue).
7. Meet and exceed the 10% target or above for client book sales.
Requirements
* Currently working as a Senior Manager within a high turnover business.
* Experience of managing large teams.
* Prior history of P&L accountability and driving bottom line contribution.
* Proven ability to drive performance through people.
* Excellent at building internal and external relationships.
* Background with a fashion-forward footwear, accessory, or fashion brand - luxury experience preferred.
* Representative of our luxury/fashion-forward brand in every way.
Benefits
* Competitive basic salary.
* Bonus structure.
* Pension Scheme.
* Gorgeous shoes each season.
* Amazing employee discounts.
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