1 st Line Support Engineer
Rate: £14 an hour
Duration: 3 months initially
Location: Bath
IR35: Inside (Must use an umbrella company)
Provides all 1 st line/2 nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT. Ensures smooth operation of the IT Delivery & Operations Service Desk, including field support for all IT & Audio Visual equipment, software, and services supported by DDaT, as well as provision of Assistive Technology (guidance and support).
Detailed Responsibilities:
* IT Service Desk (1 st & 2 nd Line Support)
* AV Service Desk (1 st Line)
* Laptop Loan (staff)
* Laptop loan (Events)
* AV equipment loans
* IT/AV Support for General Teaching Areas (1 st /2 nd Line Support)
* IT Support for General Devices (1 st /2 nd Line Support)
* Laptop loans for digital inclusion (75 devices)
* IT/AV Support for Standard Office Moves & New Builds
* Deployment of standard end user compute devices
* Annual refresh of standard GTA devices
* Production of self-help guides
* Exam laptop standard configurations
* Lecture Capture (1 st /2 nd line support)
* Remote Support service
* DDaT Activities for Start of New Academic Year
* Proactive maintenance & replacement of AV equipment
* Hybrid Events and Teaching (1 st /2 nd line)
* Building Project Consultancy
* Support for University Events (1 st line)
Technology Stack (Standard Support):
* Topdesk
* Nagios
* BeyondTrust Remote Support
* JISC Online Surveys
* Clearpass
* BluCat network asset management
* Active Directory
* Microsoft Intune
* Jamf
* Microsoft Teams
* Panopto
* M365
* Assisted Hearing induction loop (Loopworks)
* Microphone Transmission Systems (e.g., DECT/ISM70)
* Lighting management systems (e.g., Dali, FMX)
* Signal management (e.g., EDID & HDCP)
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