Retail Store Manager - 40 hrs per week - Runcorn
Location: Runcorn
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 40hrs per week to include some weekends & Bank Holidays
At Vodafone UK Retail it's our job to help customers get the most out of their tech, tech that's here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
What you’ll do
To lead, motivate, coach and develop a store team to deliver an exceptional customer experience and exceed store performance targets. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.
1. Management of the Store and staff
2. Make operational decisions for the store
3. Coach, develop and support the team
4. Be accountable for ensuring the store acts within the guidelines of the FCA
5. Conduct performance reviews
6. Be personally accountable for the performance of the store
7. Keep up to date and share market leading insights
8. Bring the customer experience into the forefront of every decision
Who you are
1. Be confident in performance management and coaching of the existing and new members of the team to deliver excellent customer service and meet targets
2. A role model for delivering consistently brilliant customer experience and sales performance
3. Feedback to management on how to improve customer experience
4. Understand Vodafone and competitors’ products and services
5. Conform to company policy and guidelines for running the store
6. Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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