About
Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm
Mayfair is looking for a skilled and ambitious Host/ Hostess to
join our team. You will work closely with the Food &
Beverage Management Team and the General Manager overseeing daily operations of
the F&B Outlets, ensuring exceptional service standards and delivering a
luxury dining experience.
This role involves serving
food and beverages, ensuring guest feel welcome, comfortable and well attended
to at all times, ensuring that all service standards reflect the hotel’s luxury
brand.
Benefits
·
Competitive
salary.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
Celebrate
your special day with a fully paid day off on your birthday.
·
After
completing your probation, enjoy a paid day to support a cause of your choice
and give back to the community.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to
Wellbeing platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Annual
parties.
·
Regular and
ongoing training and development, including leadership workshops.
Key Responsibilities
·
Greet guests warmly, escort them to their tables
and ensure their needs are met throughout their dining experience.
·
Provide detailed information about the menu,
including specials and beverage pricing.
·
Accurately take orders and ensure all requests,
dietary preferences and food allergies are communicated to he kitchen and the
bar team.
·
Efficiently serve food and drinks while adhering
to the highest standards of presentation and service.
·
Ensure tables are properly set and cleared in a
timely manner.
·
Maintain an in-depth knowledge of the food and
beverage offerings, including ingredients, preparation methods, and wine
pairings, to confidently make recommendations.
·
Actively promote additional items and special
menu offerings to enhance guest experience.
·
Ensure F&B outlets are impeccably clean and
organised at all times, adhering to Health & Safety regulations.
·
Work closely with kitchen team, bartenders and other
attendants to provide a seamless service.
·
Support fellow team members during busy periods
or special events.
·
Address any guest concerns or complaints with
professionalism, resolving them promptly, or escalating them to the management.
·
Assist in managing stock inventory, replenishing
items as needed and reporting shortages to supervisors.
·
Assist with the preparation and service for
special events, banquets, and private dining experiences, ensuring that the
event exceeds guest expectations.
·
Answer and manage incoming calls, emails, and
reservations, ensuring all communication is handled professionally and
efficiently.
·
Ensure accurate billing, cash handling and
payment procedures.
·
Collaborate with kitchen team to ensure seamless
communication and timely service.
·
Respond to emergency situations calmly
and efficiently, following hotel protocols.
This job description is
designed to outline primary duties and conditions related to the Food &
Beverage Attendant position at a luxury hotel. It is not an exhaustive list and
additional tasks and responsibilities may be required as directed by hotel
management.
Key Attributes:
·
Strong interpersonal skills and guest-oriented
mindset.
·
Excellent communication and guest service
skills, with focus on creating memorable experiences.
·
In-depth knowledge of food and beverage service,
wine pairings and menu offerings.
·
Familiarity with the Health & Safety
regulations in F&B service (HACCP).
·
Proficiency in POS systems.
·
Ability to work under pressure in a fast-paced
environment.
·
Detail oriented and highly organised.
Working Conditions:
• Flexibility with work
schedules, including weekends, holidays and evenings.
• Physical demands such as
being on the feet for long periods of time and manual handling.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.