Hybrid Working (Horley & Home) Up to £27,000 Bonuses
An exciting opportunity to make a real difference in people's lives!
* Do you want a role where no two days are the same?
* Do you enjoy helping others live a better quality of life?
* Are you looking for a fulfilling career with great progression opportunities?
If so, we have the perfect role for you!
Due to continued growth, we're expanding our team and looking for a Client Relationship Executive to join us. This role is a Care Coordinator role all about connecting people who care - matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms.
If you're empathetic, customer-focused, and ready to make a difference, we want to hear from you!
Why Join Us?
We offer a fantastic benefits package that makes a real difference:
* Competitive Salary - Up to £27,000 performance-based bonuses for achieving key targets
* Work-Life Balance - Hybrid working (4 days in the office after training, 1 from home)
* Generous Leave - 25 days' holiday + your birthday off!
* Career Progression - Opportunities to advance to Senior Account Manager and beyond!
* Personal Growth - Ongoing learning & development with 1-to-1 coaching and career planning
* Supportive Culture - A company that values and recognises your contributions
* Making a Difference - Be part of something truly rewarding by helping people every day
Your Role as a Client Relationship Executive (CRE):
As a CRE, you'll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:
* Managing your own portfolio of clients and care providers
* Carefully matching care providers to clients based on needs and preferences
* Supporting and guiding clients throughout the care process
* Handling incoming calls and responding to care provider inquiries
* Ensuring seamless service transitions with accurate handovers
* Continuously improving operations to enhance service quality
* Occasionally taking part in on-call duties (evenings and weekends, on a rota basis)
Who We're Looking For:
We want passionate individuals who:
* Have previous customer service experience (essential)
* Thrive in a fast-paced, customer-focused environment
* Have strong people skills and enjoy building relationships
* Genuinely care about helping others and making a positive impact
* Are well-organised, detail-oriented, and proactive
* Are proficient in Microsoft Office (including Excel)
* Are flexible to work occasional weekends and on-call shifts (paid)
* Have access to a car and a valid driving licence (preferred, due to limited public transport)
Work Schedule:
Monday - Friday, Shifts 08:00-15:30, 09:00-16:30 and 09:30-17:00
1 weekend in every 8 weeks (on-call from home, paid)
Ready to take the next step in your career? Apply today and become part of a team that truly makes a difference!
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