About the role
As an Account Director (publications) in the Medical capability, you'll play a crucial role in delivering strategic and commercial value to your clients. Reporting to the Client Services Director, your primary focus is to manage accounts strategically, nurture and expand existing client relationships, and maximise the potential of each account. You’ll collaborate closely with the delivery team to ensure that services are provided with excellence, staying within budget, scope, and timelines. You’ll be a subject matter expert in publications processes, with extensive experience managing large budgets and overseeing multiple projects simultaneously. In addition, you’ll provide leadership and guidance to the team, fostering their professional growth and development.
What you'll do
* Client Management: Build and maintain strong client relationships, providing strategic and commercial insights to align with their objectives.
* Strategic Leadership: Have a deep understanding of therapy area, product and market, ensuring deliverables support client goals.
* Account Oversight: Lead account teams, ensuring seamless project execution and high-quality outcomes.
* Team Leadership: Mentor and support client services teams, fostering collaboration and professional growth.
* Business Development: Identify opportunities for account expansion and contribute to organic growth.
* Financial Accountability: Monitor budgets, profitability, and key financial metrics to meet recovery objectives.
* Compliance & Best Practices: Ensure adherence to industry guidelines (ABPI, EFPIA) and internal compliance standards.
* Performance Monitoring: Conduct regular account reviews to assess quality, timelines, and resource needs.
* Client Engagement: Lead client onboarding and regular review meetings to drive satisfaction and future work.
About you
* Bachelor's degree preferable ideally within life sciences, or related field. A-level minimum requirement.
* 5 years+ experience in Account Management/Project Managements roles, within a healthcare or medical communications agency is essential.
* Expert in publications processes, e.g., GPP, ICJME, iEnvision.
* Exceptional leadership, interpersonal and negotiation skills.
* Strong understanding of medical and scientific concepts, as well as industry regulations and standards.
* Excellent organisational and project management abilities.